Friday 15th Apr 2016
Once again, the FPM Roadshow was a success, with practice managers agreeing that the day was ‘very very useful’ and ‘interesting and informative.’
Last week's roadshow in Birmingham took place in the unique setting of Fazeley Studios, made up of a collection of buildings that go back almost 150 years.
Guests arrived early to enjoy a hot drink and chat in the Grand Gallery Reception - a renovated 19th century Unitarian Chapel - before heading into the main room where First Practice Management (FPM) Group’s General Manager, Matthew Wright, introduced the speakers and exhibitors that would be present throughout the day.
Training Business Manager for Thornfields, Kate Hodkinson, kicked off the presentations, discussing how to prepare for CQC and updating delegates on any recent changes.
Kate advised practices to get the whole team involved and to learn to speak CQC. “To me it’s all about the language, being able to speak the CQC’s language is really important,” she explained.
Kate also assured delegates that the percentage of practices found to be inadequate by CQC was low, with only 4% either rated outstanding or inadequate. “That tells me what I already know...” Kate added, “That most practices are doing a good job.”
Sticking with the theme of CQC, Practice Manager Adviser and Thornfields Trainer, Gerry Devine, followed with his presentation on how to be outstanding. Gerry also highlighted the importance of teamwork above all else, describing the PM as the orchestrator, not the whole orchestra.
A common question from practice managers is how to conduct the 15 minute presentation at the beginning of inspections, so Gerry gave a few tips on this and also suggested using an evidence matrix (which can be found in the presentation slides below) and utilising it to simplify and breakdown things.
He stressed that the CQC aren’t looking for absolute perfection on the day, “CQC doesn’t expect you to be good at everything, but they value you being honest about this,” adding that the presentation gives you your chance to shine too though, “You need to make sure you point out where you're outstanding.”
After the presentation, practice managers took part in an interactive exercise, swapping tips and discussing what they thought they did that was outstanding, followed by lunch.
Lunch was held in the renovated chapel and gave delegates a chance to take in the information they had received prior and to catch up with each other or pass on more advice.
Throughout the event, practice managers were also allocated slots to meet with FPM Group’s HR Consultant, Sam Cook in a private room for free to discuss any issues they were having. Sam is CIPD qualified (Chartered Institute of Personnel and Development) and is a member of the CIPD committee. He has extensive experience dealing with high risk cases in the public and private sector.
Kate Hodkinson was back with more useful advice after lunch, this time discussing training.
The presentation, along the theme of preparing the practice and the team for CQC, went through the key lines of enquiry under ‘well-led’. Kate also discussed the importance of training and appraisals, stating that both are featured in many aspects of the key lines of enquiry.
A training matrix was also provided (also displayed on the presentation slides below), before going through several other aspects of inspection, ending the slot with common areas of question that come up in inspections.
The day ended with General Manager, Matthew Wright, who walked delegates through changes to the FPM members' area on the website and how to get the most out of an FPM Subscription. New changes to the website make it much more personal and efficient for members and also includes a modern and easy-to-use forum – something that is invaluable for practice managers who often fly solo at work.
Matthew stressed the importance of the forum, adding that the best information and advice comes from other practice managers on the ground and doing the work day in day out.
Before the event came to a close, the winner was announced for our ‘things PM’s never say’ caption competition. Tracey Norton from Trent Meadows Medical Practice was our overall winner with her caption, “There really are enough hours in the day.”