Thursday 3rd Sep 2015 - Nicole Gallagher
Last Wednesday saw First Practice Management (FPM) Group hold their second CQC Roadshow of the year at The Silk Mill in Derby and once again the event was a huge success.
Over 80 delegates registered an interest in the roadshow and those who attended said the event was ‘relevant’, ‘specific’ and that they enjoyed the interactive format.
This roadshow, similar to the Leeds event, covered the new style CQC inspection process and gave Practice Managers from up and down the country a chance to find out helpful hints and tips and to also ask any questions they may have regarding inspections.
The event began at 9am with registration and networking, before Training Business Manager, Kate Hodkinson introduced the event, before going on to cover the latest CQC guidance, how to prepare for the inspection and how to approach the initial presentation.
She went into depths about The Five Key Questions and how to relate those to The Six Population Groups, stressing that ‘vision and strategy needs to be looked at across the population groups’.
Kate also added that the well-led aspect was the most failed by general practices and urged the need for good communication and engagement from all staff members to succeed in this area.
The Training Business Manager then closed by discussing KLOE’s and how to make the most of the initial 30 minute presentation as this is a perfect opportunity to sell your practice and the service it offers.
Next to present was Caroline Braxton, Practice Manager at The Colne Practice in Hertfordshire who has had both an old and new style CQC inspection. She answered a range of questions from Kate regarding preparation, the initial presentation and about the inspection itself.
Going into detail in many areas, Caroline discussed how she didn’t get involved with the initial presentation, leaving it to a member from each of the different practice teams to discuss an area they thought the practice provided outstanding care. She also advised delegates, “do not overrun the 30 minutes as it will put you back for the rest of the day”.
Caroline also spoke about the importance of planning the day; providing an agenda for the inspection team so you know exactly where they are at what time and you can make sure they see what you want them to.
Following a refreshments break, the last half of the roadshow kicked off with Gerry Devine, a former Practice Manager and now a Practice Manager Adviser for FPM discussing ‘how to be outstanding’, before the the event was finished with a Q&A session.
Gerry gave useful examples of outstanding care for each of ‘The Five Questions’ to help inspire the Practice Managers to think about services they offer at their surgery that makes their care exceptional.
He focused on the well-led aspect since it is an area practices have struggled with recently, he used a practice that used mentoring as an example of a well-led practice, Gerry added that this practice saw mentoring ‘not as a cost but as an investment’.
The Practice Manager Adviser then gave the delegates an interactive task, giving them the opportunity to discuss in teams where outstanding care was provided at each of their practices.
A lot of excellent examples were given including a rural practice offering coffee mornings, another providing free fruit to patients, a summer event for patients attended by supportive groups like Mind and free transport for patients.
As ever, the event ran smoothly and was very well received:
We would like to thank all the speakers and delegates for attending our second CQC Roadshow of the year. Watch this space for the announcement of details for our final roadshow of the year.
For a PDF version of the presentation slides, click here.