Wednesday 17th Jun 2015 - Nicole Gallagher
Yesterday, First Practice Management (FPM) Group held their first CQC Roadshow event of 2015 at Thackray Medical Museum in Leeds, with Practice Managers describing the event as ‘very useful’ and ‘practically informative’.
Since FPM Group ran a series of popular CQC Roadshows in 2013, the Care Quality Commission (CQC) began using new style inspections to regulate General Practice. Previous CQC Roadshows proved to be very succesful and practice managers up and down the country commented on how useful they were, so we decided to run a new series of roadshows, covering all you need to know about the updated inspection process and how to prepare your practice.
Once again, the event proved extremely popular and over 90 delegates registered an interest in the event, where a range of presenters talked about all aspects of the inspection process from the structure to the evidence and information required.
The event began with registration and networking at 9am, before Practice Manager Adviser for FPM Group, Charan Sarai, opened the roadshow by introducing the first presenter Kate Hodkinson, Training Business Manager.
Kate covered the latest CQC guidance, the structure of visit and how to approach the presentation.
Describing the new style inspections as being more holistic in their approach, Kate added, “There’s quite a lot of change in what CQC are looking for and how they are looking for it.”
The Training Business Manager provided hints and tips on things like pre-inspection information, evidencing the KLOEs, the initial 30 minute presentation and getting the team ready, among many other relevant topics.
Caroline Braxton, Practice Manager at The Colne Practice in Hertfordshire who has been through a new style inspection already, also attended the roadshow to talk Practice Managers through the questions her team were asked by inspectors and the evidence that was requested of them during the inspection.
This segment of the day was presented in a Q&A style format, with Kate Hodkinson asking a range of useful questions about Caroline’s experience.
Caroline credited her team for their good rating and explained that she was pleased with the result, but also that they now understand what you have to do to be deemed outstanding.
She commented, “What makes us outstanding is where we go that extra mile, and being different from other practices. Not from just having beautiful policies, though you should make sure they are there, but by going that extra mile.”
Caroline’s biggest tip was to hold a CQC day every year, and get an outside expert to come in and look at the practice.
Many of the delegates found Caroline’s answers to be very useful.
Following a coffee break, the last two segments of the day included FPM Group’s Practice Manager Adviser, Gerry Devine’s presentation on complaints, followed by a Q&A session.
Gerry Devine, who has 10 years previous experience of managing a practice, went through the ‘Complaints Matter Report’ and described constructive complaints as a process that aids continuous improvement of the practice, rather than a burden.
He explained that the CQC was now using as complaints as source to gain an evidence-based picture of how the practice operates for the other 364 days a year that they aren’t inspecting.
He added, “The CQC is reinforcing the belief that the patient is at the centre of everything we do.”
The day ended with a Q&A section, with all questions handed in by the delegates being thoroughly answered. Questions ranged from those about how many policies were required to how regularly the statement of purpose needed to be updated.
As ever, the event ran smoothly and was very well received:
We would like to thank all the speakers and delegates for attending our first CQC Roadshow of the year. Watch this space for the announcement of more CQC Roadshow events later in the year.