"I just wanted to follow up the feedback I left on the day just to let you know that attending your finance course seems to be the "gift that keeps on giving". As one of the novel ideas you shared with us to generate increased private income we have now decided to invest in as a Practice. It was an idea that it is unlikely we would have thought of without attending your session. And if the investment is a success it will provide a whole new revenue stream for the Practice. So thanks again for not only a very enjoyable session but also one that gave a much needed boost to our practice funds."
Tracey Binns - Grove Road Surgery
"The Chaperone Training session was interesting, thorough and comprehensive. We found it more practical, in-depth and immersive than the online training we had previously completed and, most importantly, it has given staff more confidence and clarity about performing their duty as a chaperone."
Scott Greenwood, Dunelm Medical Practice
"Many thanks for the feedback report, I can honestly say that I haven’t received a single negative comment from anyone who has attended one of the sessions, which is obviously backed up by the report. I think there’s an art to delivering training and your trainers have definitely mastered it."
Neil Rotherham, NHS Knowsley CCG Bespoke Training Programme 2015/16
"Very pleased with the Total Team Working workshop. It really allowed everyone to celebrate the strengths of the team whilst being conscious of the potential problems our group dynamic may face. It was thoroughly enjoyable too, with the team building game at the end. It has been some years since we've had a facilitated away day and it was everything we were hoping it would be. We found Kate very pleasant, organised, knowledgeable, and insightful."
Jane Heuston - Laurel Bank Surgery
"Northamptonshire LMC commissioned Thornfields to run the "Leading People in Primary Care" seminar. We found this to be very helpful for both middle and senior Practice Managers. Charan gave clear examples and advice on dealing with particular issues when dealing with staff. It enabled practice managers to discuss cases they’d had and to learn and reflect on what they would change in the future. A very useful management learning experience."
Sharon Firmin, LMC Manager
Any apprehensions about the training were immediately settled - Charan made the environment very comfortable and friendly. The subject was made fun and interesting. Charan came across as interested in us and our job roles, and because you had worked at some point in a similar field, you understood the problems that a front line receptionist may face. Those of us who have been in customer service for many years perhaps think there is nothing much more to learn – but I took a few things away from the training to think about… I really enjoyed it – would have liked a bit longer had it been possible.
Lisa Parker – Receptionist – Leeds Student Medical Practice
"Well worth a day away from the office"
Tracey Lidgbird, Measham Medical Unit
"Fantastic course! Gerry explained everything thoroughly, would highly recommend."
Lorah Johnson, Collingham Health Education Centre
"Thank you so much for everything, the Preparing for CQC Inspection course was very well presented, fantastic course content with valuable resources and handouts. I enjoyed every aspect of the training. Hats off to the trainer, Julia"
Ramya Palanisamy, Exmoor Surgery
"Charan is a lovely trainer, made it fun but got the message across."
Elaine Arnold, Leeds Student Medical Practice
"An amazing afternoon. Charan kept my attention throughout. Her tone, body language and presentation was second to none."
Mary O’Hara, Leeds Student Medical Practice
"Julia was very helpful and explained things in an easy to understand way for non-clinicians."
Bailie Stuart, Burley Park Medical Centre
"Excellent session by Kate with lots of information given and great examples used, thank you!"
Sally Holmes, Leeds West CCG
"Still feel overwhelmed by CQC Inspection but feel more capable and confident to deal with this now!"
Sue James, Farley Road Medical Practice
"Charan was lovely, very warm and friendly. She made us feel at home/comfortable. We had a giggle, she is very insightful."
Rebecca Giles. White Rose Surgery
"An excellent days training! I couldn't think of any way of improving. Thought provoking points discussed… sprinkled with humour!!!"
Georgette Lunan – Thorkhill Surgery
"I thoroughly enjoyed the course, excellent content. Very effective trainer!"
Joanne Hawks – Hamden Medical Centre
"All the topics were interesting and useful. Overall, very interesting content and relevant course."
Deborah Atkinson – Drs Kulkarni & Prasad
"I thoroughly enjoyed the course and I now have lots of ideas to take back to my role."
Jane Jones – Marden Medical Practice
“Excellent as usual. A lot of ideas to take away and consider for the practice, ideas for amendments to policies/procedures.”
Julia Thompson - Church Stretton
“Charan was professional, friendly, courteous and very knowledgeable about the topic. Nice that she had experience of primary care.”
Lisa Johnson - Larwood and Village Surgeries
“Gerry displayed his excellent communication and presentation skills. A ‘dry’ topic made interesting and enjoyable.”
Gill Heppel - St Thomas Medical Group
“Excellent course very open dialogue with the opportunity to learn new things.”
Saiful Choudhury - Highfields Medical Centre
“An excellent day’s training! Throughout I couldn’t think of any way of improving. Thought provoking points discussed… Sprinkled with humour! Delivered professionally yet informally. I’m now much more confident in dealing with certain situations.”
Georgette Lunan - Thorkhill Surgery
“Charan brings great examples to demonstrate the topics. A really helpful course which brings lots of light bulb moments!”
Sally Holmes - Leeds West CCG
“I think all new or relatively new staff should have this training.”
Caroline Moore - Laurel Bank Surgery
“Well paced and maintained interest throughout.”
Sue Marsh - Church Stretton Medical Centre
"Very good course, informative, useful and I have been able to take learning/top tips and ideas from the content."
Linda Thompson, Armley Medical practice, Leeds
"Katie was very knowledgeable and reassuring re our forthcoming CQC visits. I for one, feel much more prepared for CQC having sat through the presentation and having listened to the discussion which took place. Katie was an excellent trainer and I think that the whole group really enjoyed how it was presented. A very worthwhile training experience which will hopefully be put to good use!"
Delegate attending Preparing for CQC Inspection in Sunderland