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Assertiveness & Interpersonal Skills

Workshop Agenda:

Session 1:

  • What are Interpersonal Skills
  • Defining Assertiveness
  • Recognising Non Assertive Styles
  • Benefits of Improving Assertiveness Skills

Session 2:

  • Rights of Individuals
  • Assertiveness at Home & Work
  • Blocks to Assertiveness
  • How to Say No

Session 3:

  • The Feel Good – Perform Well Cycle
  • Strengths & Achievements
  • A Positive Approach
  • Four Tactics for Improving Assertiveness

Session 4:

  • Nine Top Tips for Assertiveness
  • The Importance of Feedback
  • Giving Feedback
  • Receiving Feedback

Workshop Objective

Assertiveness and interpersonal skills are essential for all team members working in front line roles where interacting with others forms the basis of their responsibilities. Delegates attending this course will learn how to form better relationships with others through the improvement of their own interpersonal skills. The programme will focus on positive self esteem and include  assertiveness techniques for dealing with the most difficult situations.

The aim of this one day workshop is to enable delegates to improve their interpersonal skills in the workplace. The workshop will focus particularly on the core skill of assertiveness. During the workshop delegates will learn specific techniques for improving their assertiveness, and how to give and receive feedback.

Who should attend

This workshop is suitable for all those who work in supporting functions in the primary care environment such as:

  • Receptionists
  • Secretarial and Administrative staff

Workshop Duration

Full Day or Half Day

Feedback from delegates

"Trainer excellent + very knowledgeable, Involved us all in a non intimidating way."
Fiona Harris, Oaks Medical Practice

"Enjoyable + useful."
Rachael Bridges, Kingswood Health Centre

"Really enjoyed today. Katie explained everything very easily and i learned a lot more than i thought."
Sam Burgess, Beechwood Medical Practice

"Fantastic."
Amie Sutherland-White, St Georges Surgery