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Become a More Effective Communicator

Workshop Agenda:

Session 1:

  • Communication defined
  • The communication chain
  • Communication & quality
  • The impact of communication failure

Session 2:

  • Communication in action:
  • Barriers
  • Means and methods
  • Benefits of getting it right
  • An exercise in communication

Session 3:

  • Communication problems
  • Jargon and technical language
  • Body language and interpersonal communication
  • Making a positive impact

Session 4:

  • Communicating in writing
  • The FOG Index
  • The ABC of written communication
  • Action planning

Workshop Objective

Communication is the single most important skill for anyone in the work environment - this interactive and lively course will provide delegates with a much better understanding of the communication process and ways to ensure that the message delivered is the same as the message sent!

The aim of this one day workshop is to instil in delegates a knowledge of personal and organisation communication with a view to improving their own skills and having an impact upon their wider work setting. The workshop will look at existing means of communication, examine where problems can occur and use an action planning approach to implement improvements and new ideas for developing communication.

Who should attend

This workshop is suitable for all those who work in the primary care environment such as:

  • Receptionists, secretarial and administrative staff
  • Primary care managers & professionals

Workshop Duration

Full Day or Half Day