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Delivering Service Excellence

Workshop Agenda:

Session 1:

  • What does Service Excellence look like?
  • Patient Population
  • Problem Service Areas
  • Planning access around patients
  • Reducing DNAs & Improving Attendance
  • Developing a mature PPG
  • Action Planning

Workshop Objective

This course will provide delegates with the skills and knowledge to deliver high quality services and enhance the patient experience in their Practice. It will help you understand your patient population and their needs, improve service availability and access, and enable your Practice to develop a mature PPG.

Who should attend

This course is designed for those in GP practice management roles.

Workshop Duration

Half Day