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A training session packed with tips and techniques to achieve the best in customer service. Delegates learn how to avoid the common pitfalls in providing customer service, how to meet the CQC standards and to create protocols and procedures that meet the needs of the patients and service users. Creating the right first impression and dealing with challenging behaviour feature in the programme along with action planning to make significant improvements. This one day workshop will show delegates how to consistently work towards delivering exceptional customer service while working under pressure in the primary care environment.
The aim of the workshop is to provoke thought, motivate delegates to achieve more and plan future action. The workshop is divided into four sessions;
This workshop has been designed particularly for front-line staff but is suitable for all those who work in supporting functions in the primary care environment such as:
Full Day or Half Day
"Very interesting and informative."
Melanie Timms, Whitnash Medical Centre
"Found session very informative and relaxing."
Maureen Mullins, Waterside Medical Centre
"Excellent, friendly trainer."
Katherine Upton, Henley Medical Centre
"Very informative and well paced."
Meryl Gould, Cape Road Surgery