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Improving Communications with Staff and Patients

Workshop Agenda:

Session 1:

  • Welcome, introductions and objectives
  • What is Communication?
  • Different Communication Models
  • Barriers to Communications
  • Listening
  • Different Communication Methods
  • A Practice Communication Strategy

Session 2:

  • Team Huddle
  • Different Ways to Communicate with Patients and Public
  • Equality & Diversity
  • Meetings – Making a Contribution
  • Review of the Day
  • Confirm Personal Action Learning Plan

Workshop Objective

By the end of the course delegates will have an increased understanding of how to improve both their internal and external communications. Each delegate will develop and commit to a Personal Learning Plan which they will then deliver over the following six weeks.

Who should attend

This workshop is suitable for all those who work in management or team leader positions

Workshop Duration

Full Day.