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Introduction to Supervision

Workshop Agenda:

Session 1:

  • The role of the supervisor
  • Identifying key responsibilities
  • The supervisor and quality
  • Setting and implementing standards

Session 2:

  • Definition of leadership
  • The role and actions of a leader
  • Leadership styles questionnaire
  • Making good decisions

Session 3:

  • Thinking differently about using resources
  • Time pressures and prioritisation
  • Time planning
  • Effective delegation
  • Using your brain

Session 4:

  • Action centred leadership
  • Using leadership skills effectively
  • Personal Action Planning

Workshop Objective

A one day introductory session for those thinking of or moving into their first  management role. This programme focuses on the key skills that supervisors need including decision making, leadership, structuring and organising yourself and the work of others, delegation and  dealing with difficult behaviour.

This one day workshop will provide delegates with a knowledge of the prime role of the first line supervisor and key skills to help make this a success. Delegates will learn about leadership and getting the job done as well as about improving their operational skills including delegating.

Who should attend

This workshop is suitable for any staff member who has a supervisory role or who is planning to develop in this area including:

  • Senior receptionists
  • Front office supervisors
  • Assistant and deputy managers

Workshop Duration

Full Day or Half Day

Feedback from delegates

"Well-paced and maintained interest throughout."
Sue Marsh, Church Stretton Medical Centre

"Thoroughly enjoyed the course and i've got lots of ideas to take back to my role."
Jane Jones, Marden Medical Practice

"Really enjoyed + found it very useful."
Helen Steel, Caxton Surgery

"Very enjoyable day - excellent tutor."
Julie Thomas, Beeches Medical Practice