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Leading People In Primary Care

Workshop Agenda:

Session 1:

  • Welcome, Introductions and Objectives
  • What is Leadership?
  • What is a Leader for?

Session 2:

  • Motivation and dissatisfaction
  • Vital factors for motivation
  • Inspire: what, when, how

Session 3:

  • Difficult behaviours
  • Identifying and analysing problems in your staff
  • Managing friends and colleagues
  • Un co-operative attitude
  • Excessive resistance to change

Session 4:

  • Using reward in primary care – does it cost?
  • Using coaching to improve performance.
  • Reflection and forward plan
  • Questions and close

Workshop Objective

Lead, motivate and inspire – three essential ingredients of exceptional management.  The keys objective of this workshop is to enable managers to not only master the above but also look at the effective use of delegation. To plan creative reward systems and deal with the difficult behaviour that can lower morale and team spirit.

Who should attend

This workshop has been designed for primary care managers responsible for the performance and development of their team.

Workshop Duration

Full Day


"Northamptonshire LMC commissioned Thornfields to run the 'Leading People in Primary Care' seminar. We found this to be very helpful for both middle and senior Practice Managers. Charan gave clear examples and advice on dealing with particular issues when dealing with staff. It enabled practice managers to discuss cases they’d had and to learn and reflect on what they would change in the future. A very useful management learning experience"
- Sharon Firmin, LMC Manager

"Caroline, the trainer, was really outstanding - not only on the course but on the CQC one that we attended last month."
- Rizwana Baig, Bramley Avenue Surgery

"Found this course really helpful, eye opener into the role of managing people. It really makes the course interesting when the trainer uses own examples to highlight the main points."  
- Delegate from NHS East Leicestershire & Rutland CCG