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Meeting the CQC Standards - Quality and Safety in General Practice

Workshop Agenda:

Session 1:

  • The Care Quality Commission
    - Who they are
    - What they regulate
    - Visiting and assessing practice compliance
  • The Five Key Questions
    - Is it safe
    - Is it effective
    - Is it resposnsive
    - Is It caring
    - Is it well led
  • Population groups

Session 2:

  • Evidence to support compliance - how you can help
    - Policies and working procedures
    - Patient feedback and communication
    - Training and development
  • Key areas:
    - Consistent communication and working
    - Listening to patients
    - Understanding their needs and differences
  • Contributing to the practice achievement

Workshop Objective

This interactive workshop has been designed specifically for staff working in general practice to help them understand the implications of practice registration with the Care Quality Commission. Delegates will learn about the Fundamental Standards  that the practice has to comply with and how they can help to achieve  compliance through their everyday work and interactions with patients.

Who should attend

All staff working in general practice

Workshop Duration

Half Day