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Feedback from patients is set to continue as a major theme for the NHS - the national plans and CQC standards aim to increase the amount and the value put on the quality of the patient experience within the system. Make sure all the team is focussed on creating and improving high quality services and that they know how to effectively and efficiently manage complaints when things do go wrong. In line with the NHS Framework Listening, Responding, Improving.
This one day workshop is designed to provide delegates with the knowledge and skills required to work within the current complaints handling guidance and to handle complaints with confidence. The workshop will also focus on developing delegates knowledge and understanding of quality in primary care and will include standard setting and agreement as an important part of the programme.
This workshop is suitable for all primary care support staff such as:
Full Day or Half Day