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Meeting the varied needs of patients is paramount to all of the NHS and forms an underpinning principle of CQC Registration - understand the complexity of those needs and the diversity of the patient population establishes the starting point for achieving this. By attending this workshop delegates will learn about the differences in patient needs and expectations that arise from differences in culture, religious belief, and disability and many other facets of diversity.
By the end of this one day workshop, delegates will have gained an understanding of the meaning of equality, diversity and human rights and will understand the importance of these in achieving CQC Compliance in their practice. The workshop will focus on how diversity impacts the practice and patients and will provide resources to help practices deliver services and communicate effectively with the patient population. Topics will also include ensuring that consent, confidentiality and patient understanding are always considered appropriately.
Full Day or Half Day