More than 25 years’ experience of driving improvement and cultivating lasting, positive change in GP Practices across the UK

ILM

Thornfields have a dedicated team of specialist trainers who deliver Institute of Leadership & Management accredited courses, each focused on the challenges we know that leaders and managers face on a daily basis. In the highly pressured world of the NHS, leaders must satisfy the needs of a range of stakeholders. Our experts help delegates build skills in leadership, management and coaching skills, as well as helping them to explore innovation, change, partnership and practice finance.

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Clients

Since our inception in 1993, Thornfields has delivered training for thousands of clients, ranging from single-hand GP Practices and Federations to LMCs, CCGs and Health Boards throughout the United Kingdom. In 2018, we delivered 955 courses to 380 organisations, including:

• NHS England
• NHS Education for Scotland
• Clinical Commissioning Groups
• Scottish & Welsh Health Boards
• LMCs
• GP Federations
• Commissioning Support Units
• NHS Trusts

"I thoroughly enjoyed (my course) and will be using the useful handbook as a reminder of what we should be doing. I have learnt some very useful information today."
Hywel Dda Health Board Telephone Communication Skills Course
"The trainer made it very interesting with her humour and amazing knowledge and was extremely confident on what she was saying."
NHS Bolton Medical Terminology Session
"A worthwhile, productive and inspiring course - I thoroughly enjoyed the experience and found the group gelled very well and we became a team, sharing experiences and helping each other."
Emily Osborn
"It covers so much more than I imagined and has taught me so much that I never knew (or had even thought of) for my managerial role."
Marianne Taylor
"I have accepted a new post with more responsibility and a new challenge. This, I feel is a direct result of the ILM course and the experts who delivered the tutoring. Thank you for giving me back my confidence and self-belief."
Helen Byrne
"A very informative, interactive and relaxed atmosphere. Gave me a lot to go away with and work on in our practice to ensure we comply with legislation... One of the more enjoyable courses I have attended. Thank you!"
NHS Education for Scotland Employment & Contractual Responsibilities Course
"I just wanted to follow up the feedback I left on the day just to let you know that attending your finance course seems to be the "gift that keeps on giving". As one of the novel ideas you shared with us to generate increased private income we have now decided to invest in as a Practice. It was an idea that it is unlikely we would have thought of without attending your session. And if the investment is a success it will provide a whole new revenue stream for the Practice. So thanks again for not only a very enjoyable session but also one that gave a much needed boost to our practice funds."
Tracey Binns Grove Road Surgery
"The Chaperone Training session was interesting, thorough and comprehensive. We found it more practical, in-depth and immersive than the online training we had previously completed and, most importantly, it has given staff more confidence and clarity about performing their duty as a chaperone."
Scott Greenwood Dunelm Medical Practice
"Many thanks for the feedback report, I can honestly say that I haven’t received a single negative comment from anyone who has attended one of the sessions, which is obviously backed up by the report. I think there’s an art to delivering training and your trainers have definitely mastered it."
Neil Rotherham NHS Knowsley CCG Bespoke Training Programme 2015/16
"Very pleased with the Total Team Working workshop. It really allowed everyone to celebrate the strengths of the team whilst being conscious of the potential problems our group dynamic may face. It was thoroughly enjoyable too, with the team building game at the end. It has been some years since we've had a facilitated away day and it was everything we were hoping it would be. We found Kate very pleasant, organised, knowledgeable, and insightful."
Jane Heuston Laurel Bank Surgery
"Northamptonshire LMC commissioned Thornfields to run the "Leading People in Primary Care" seminar. We found this to be very helpful for both middle and senior Practice Managers. Charan gave clear examples and advice on dealing with particular issues when dealing with staff. It enabled practice managers to discuss cases they’d had and to learn and reflect on what they would change in the future. A very useful management learning experience."
Sharon Firmin LMC Manager
"Any apprehensions about the training were immediately settled - Charan made the environment very comfortable and friendly. The subject was made fun and interesting. Charan came across as interested in us and our job roles, and because you had worked at some point in a similar field, you understood the problems that a front line receptionist may face. Those of us who have been in customer service for many years perhaps think there is nothing much more to learn – but I took a few things away from the training to think about… I really enjoyed it – would have liked a bit longer had it been possible."
Lisa Parker Receptionist – Leeds Student Medical Practice
"An excellent day’s training! Throughout I couldn’t think of any way of improving. Thought provoking points discussed… Sprinkled with humour! Delivered professionally yet informally. I’m now much more confident in dealing with certain situations."
Georgette Lunan Thorkhill Surgery
"Thank you so much for everything, the Preparing for CQC Inspection course was very well presented, fantastic course content with valuable resources and handouts. I enjoyed every aspect of the training. Hats off to the trainer, Julia."
Ramya Palanisamy Exmoor Surgery
"The training carried out by Thornfields was professional, well-organised with good content and humour throughout. The course notes were excellent and very comprehensive. It also contained a Personal Action Plan, which was very useful. The break-out sessions were engaging, stimulating and thought-provoking. The trainers also used case studies to help bring out ideas and suggestions that would benefit the practice managers."
Steve Powell Managing Director, GP First Limited

Workshops

Each Thornfields workshop has been devised and adapted in response to your needs as managers and practices, taking in the latest information and priorities in healthcare. Our courses cover several areas:

• Leadership Training
• Primary Care Staff Training
• Contract & Compliance Training
• Data Quality

If you require workshops specifically designed for your practice or groups, we can work with you to create bespoke courses and programmes to deliver the right results.

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Meet our Team

Our team has decades of primary care experience, providing courses that share knowledge effectively and develop capability for you and your team. Many of our trainers and staff are experienced GP practice managers, and have the primary care experience to deliver insightful and effective sessions. Whatever the subject matter, or where the conversation in the training room goes, we will deliver the outcomes you need.

Gerry Devine

Training Delivery Manager (South)

Charan Sarai

Training Delivery Manager (North)

Nicola Davies

Thornfields Operations Manager

Nigel Dussoye

Account Manager (Midlands & Wales)

Helen Murray

Account Manager (North)

Steve Dunn

Account Manager (South)

Survindar Chahal

Content Manager

Matthew Wright

FPM General Manager