Workshop Objective

Nationally accredited by the Institute for Leadership & Management (ILM), this five-day programme for new GP practice managers, team leaders and supervisors covers all the essential aspects of managing their most valuable resource - the team. 

The five interactive workshops, coupled with work-based coursework, come together to create confident and competent managers with the skills to tackle the toughest of challenges at work.

This new five-day accredited training programme has been designed specifically for supervisors and first-line managers working in a primary care environment. Participants who successfully complete the course will be awarded the Institute of Leadership and Supervision Award "Introductory Certificate in First Line Management."

Workshop Price

This five day nationally accredited programme costs £7750 + VAT for up to 15 delegates.

This includes all material and trainers costs as well as registration with the accrediting body - The Institute of Leadership and Management (Level 3 Award).

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Workshop Agenda

Day 1: Solving Problems and Making Decisions

The aim of this first session is to enable the delegates to  resolve people related problems in the workplace using a structured approach and a range of effective techniques.

The workshop begins with an introduction to the overall course, the objectives and requirements as well as an introduction to the ILM and studying membership.

The topics that will be covered include;

  • Welcome and Introductions
  • ILM – Award for First Line Managers
  • Course content and objectives
  • Personal objectives
  • Assessment structure
  • The problem solving process
  • Understanding the nature and scope of the problem
  • Diagnosing the problem – signs and symptoms
  • Case study
  • Gathering and analysing information
  • Setting an achievable objective
  • Creative thinking techniques
  • Decision making techniques        
  • Presenting  the information to others
  • Completing the course guide

Day 2: Motivation to Perform

The aim of this session is to provide delegates with the skills and knowledge required to effectively motivate their team and manage performance.

The workshop will focus on the role of the first line manager in motivating and appraising their team.

The topics that will be covered include;

  • Welcome and workshop objectives
  • Factors that influence behaviour at work
  • Understanding motivation principles
  • Techniques to motivate
  • Causes of negative behaviour
  • The importance of managing poor performance
  • Assessing skills and competence
  • Performance and appraisal
  • Formal and informal appraisals
  • Feedback – improving communication and performance
  • Types of feedback and their uses
  • Encouraging self reflection
  • Unit Assessment

Day 3: Understanding the Communication Process in the Workplace

The aim of this session is for delegates to understand the communication process and to be able to develop their own communication skills to help them become more effective first line managers.

The workshop will focus on understanding the process, recognising and remove barriers as well as using non verbal communication skills more effectively.

The topics that will be covered include;

  • Welcome and workshop objectives
  • The importance of effective communication
  • The impact of getting it wrong
  • Understanding the communication process and chain
  • Recognising barriers
  • Using different methods of communication
  • Tutorial – individual and group opportunity
  • Listening as a communication tool
  • Understanding perception
  • Non verbal communication
  • Improving one to one communication
  • The feedback loop
  • Unit Assessment

Day 4: Managing Conflict in the Workplace

The aim of this session is to provide delegates with the skills and knowledge required to effectively manage conflict at work. The workshop will work through the causes of conflict and recognising the symptoms before examining strategies for resolution.

The topics that will be covered include;

  • Welcome and workshop objectives
  • Conflict – positive and negative views
  • Causes of workplace conflict
  • Recognising the impact and the symptoms
  • Techniques for resolving conflict
  • Case study examples
  • Creating harmony and a positive atmosphere
  • Delegating effectively
  • Keeping the team informed
  • Effective communication to resolve conflict
  • Developing an assertive style
  • Unit Assessment

Day 5: Building the Team

The aim of this session is to develop the knowledge and understanding of team building for first line managers.

Delegates will examine appropriate leadership and team building behaviour and learn how to use them effectively to generate good team harmony.

The workshop will also incorporate tutorial time to finalise course work and plan future development.

The topics that will be covered include;

  • Welcome and workshop objectives
  • Understanding working relationships
  • Teams and groups
  • Essential team ingredients
  • Team roles
  • Anaylsis of positive and negative contributions
  • Team work exercise
    • Planning
    • Communicating
  • Use of team role strengths
  • Reflection and review
  • Creating a balanced team
  • Tutorial – personal development planning
  • Unit Assessment