Workshop Objective

By the end of this one-day workshop, delegates will understand the primary care complaints procedure and be able to identify the key responsibilities and actions required at each stage. Delegates will also be able to handle complaints in primary care effectively using this procedure.

This workshop will focus on the need for a quality approach and quality standard. Delegates will be able to identify the needs of patients and service users and design and implement quality standards to meet these. This programme will conclude with delegates completing a quality action plan to implement their standards and plans for their evaluation.

Workshop Price

The standard rate for a half day workshop is £725 + VAT (ROI €725).  This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

Please contact us for a price for face-to-face delivery.

Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.

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Learning Outcomes

The learning outcomes of this workshops are:

  • The importance of complaints to governing bodies and primary care
  • Using complaints positively
  • The national complaint handling guidance
  • The framework for implementation in primary care settings
  • Key roles and responsibilities in the framework
  • Effective complaint handling – practical examples
  • The importance of quality to primary health care
  • Identifying the needs of service users
  • Your organisation charter
  • Using quality standards
  • Action planning to improve quality