Workshop Objective

This half day workshop aims to guide delegates to become customer service ‘stars’, providing excellent care and demonstrating a professional image.

Themes covered in the modules include:

  • Providing excellence in customer service
  • Being patient-focused, and appreciating the patient's perception
  • Difficult situations and challenging individuals
  • Staying positive and doing your level best
  • Good communication and work relationships
  • Developing effective work habits and good time management
  • Looking after YOU - personal resilience

Workshop Price

The standard rate for a half day workshop is £725 + VAT (ROI €725).  This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

Please contact us for a price for face-to-face delivery.

Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.

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Learning Outcomes

The learning outcomes of this workshops are:

  • Why is good customer service important?
  • What is customer service
  • Motivation to serve
  • A positive approach
  • What patients want?
  • First impressions
  • 6 golden greetings
  • Positive telephone communication skills
  • Being your best you
  • Complaining patients.
  • Patients who want to speak to the manager
  • Challenging patients and situations saying no nicely.
  • Saying no nicely
  • Resolving conflict
  • Self-awareness, self-care and resilience
  • 10 positive steps