It may be a cliché, but it's also a truism that 'change is the only constant' in the NHS and in Primary Care in particular. Staff not only have to deal with re-organisation, rising cost and increased expectations, but also have to maintain service as normal. That's why Thornfields have launched a brand new workshop.

All this only goes to demonstrate acutely that running a Primary Care practice isn’t just about managing appointments and clinical workflows—it’s about leading people in a high-pressure, emotionally-charged environment.

From front-desk staff to clinicians, every team member plays a vital role in patient care.

But when tensions arise, unresolved conflict can quietly erode morale, communications, and even patient experience.

This can mean that Managers often find themselves in the middle of these tensions—whether it’s a disagreement between colleagues, a breakdown in communication between clinical and administrative teams, or a difficult conversation with a patient. Without the right tools, these situations can escalate, leading to stress, disengagement, and a toxic work culture.That’s where our “Listen. Speak. Lead: Conflict Resolution For Primary Care Leaders workshop comes in.

It embodies the mantra: “Make every conversation count”

This practical, hands-on training is designed specifically for leaders in Primary Care settings. It equips managers with the skills to spot early signs of conflict, facilitate difficult conversations with confidence, and create a culture of psychological safety. Participants will learn how to stay neutral, listen actively, and guide their teams toward collaborative solutions.

The workshop also includes real-world role plays, conflict style assessments, and a step-by-step resolution framework tailored to the realities of GP surgeries. By the end, managers will feel more confident not just in resolving conflict—but in using it as a catalyst for growth, trust, and team cohesion.

In a time when NHS teams are under more pressure than ever, investing in conflict resolution isn’t a luxury—it’s a leadership necessity.

Click here to book your organisation onto our workshop today.