Designed for all patient-facing team members who need a practical and progressive understanding of how to manage workload by ensuring patients see the "right person at the right time", releasing clinician time.

For leaders and managers whose roles mean they need an up to date understanding of the most recent contractual requirements, their potential challenges and opportunities.

For any leader or team member who wants to improve their communication skills and gain a practical insight into being a confident communicator.

Aimed at leaders or team members who might find themselves in a life threatening situation, where CPR skills could help them to respond better.

Designed for leaders and operational staff who need an awareness of the skills required to support patients in identifying appropriate health and other services to meet their needs.

For team members who may act as Chaperones and need a clear understanding of what the role is, and its practical importance in intimate examinations.

Aimed at team members who need an appreciation of the purpose of clinical coding, why it is important and what can be considered best practice.

For team members who need to know the purpose of summarising, and what to safely consider as significant and relevant enough to be included in a summary.

For mangers and leaders who need to understand the basics of these two development approaches, to enhance their own skills, and enable them to bring the best out in others.

Designed for all team members who need to know how conflict can occur, and who require practical techniques for dealing with it and achieving a resolution.