Workshop Objective

This workshop provides operational front line staff, in Primary Care, with the skills and understanding  to be have greater confidence in dealing with any  aggressive behaviour, which they may experience, safely

It also provides the opportunity for personal reflection as well as peer-to-peer learning.  All delegates will receive a certificate of attendance.

Workshop Price

The standard rate for a half day workshop is £629 + VAT.

This is for up to 15 delegates and includes all workshop material and trainer costs.

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Workshop Agenda

The topics that will be covered include;

  • Welcome, Introductions and Objectives
  • Why do patients become aggressive?
    • Triggers to aggressive behaviour
    • Understanding the mind-set of an aggressive person
    • The legislative framework
  • How to Assess the risk
    • Stage of escalation
    • How we may inadvertently compromise our own safety
    • Warning signs & symptoms
  • Dynamic personal risk assessment
  • How to respond to conflict
    • Our natural response to conflict
    • ‘Red rag’ words and phrases
    • Signalling non-aggression through body language
    • Acknowledging and responding to strong emotion