Workshop Objective

This workshop provides operational front line staff in Primary Care with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.

It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance.

Workshop Price

The standard rate for a full day workshop is £1,095 + VAT (ROI €1,095). This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

The standard rate for a half day workshop is £725 + VAT (ROI €725). This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

Please contact us for a price for face-to-face delivery.

Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.

Full Day Learning Outcomes

The learning outcome of this workshops are:

  • Why do patients become aggressive?
    • Triggers to aggressive behaviour
    • Understanding the mind-set of an aggressive person
    • The legislative framework
  • How to Assess the risk
    • Stage of escalation
    • How we may inadvertently compromise our own safety
    • Warning signs & symptoms
    • Dynamic personal risk assessment
  • How to respond to conflict
    • Our natural response to conflict
    • ‘Red rag’ words and phrases
    • Signalling non-aggression through body language
    • Acknowledging and responding to strong emotion
  • How to Manage Confrontation
    • Managing unpredictability (drugs, alcohol, mental illness, etc.)
    • Saying no effectively
    • Managing verbal and non-verbal communication
    • Handling abusive behaviour
    • Exiting a situation
    • Reporting incidents and near misses

Half Day Learning Outcomes

The learning outcome of this workshops are:

  • Why do patients become aggressive?
    • Triggers to aggressive behaviour
    • Understanding the mind-set of an aggressive person
    • The legislative framework
  • How to Assess the risk
    • Stage of escalation
    • How we may inadvertently compromise our own safety
    • Warning signs & symptoms
  • Dynamic personal risk assessment
  • How to respond to conflict
    • Our natural response to conflict
    • ‘Red rag’ words and phrases
    • Signalling non-aggression through body language
    • Acknowledging and responding to strong emotion