Workshop Objective
The purpose of the session is to remind delegates of their practice's obligations under the NHS complaints regulations of 2009, as well as the NHS constitution.
It will also give delegates a practical appreciation of how to meet the “my expectations" principle, which is the basis of the Care Quality Commission’s (CQC) key lines of enquiry during Practice inspections.
There will be opportunities for reflection and peer-to-peer learning too.
Workshop Price
The standard rate for a half day workshop is £725 + VAT (ROI €725). This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.
Please contact us for a price for face-to-face delivery.
Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.