For existing, new or aspiring leaders and managers, this nationally accredited qualification gives a clear awareness of proven practical best practice. That enables the individual to then realise their own potential as well as that of the people they lead.

For all newcomers to the role this gives a fast track overview of its range of responsibilities.

All leaders and managers who need a clear understanding of the practical legislative and other requirement needed to lead a safe workplace culture.

For all Leaders and Managers - who need an initial practical introduction to the contractual and financial arrangements of running a practice.

Designed for all team members who need to know how conflict can occur, and who require practical techniques for dealing with it and achieving a resolution.

Team members who need an appreciation of the purpose of clinical coding , why it is important and what can be considered best practice.

Team members who need to know the purpose of summarising and have sufficient awareness to know what to safely consider as significant and relevant enough to be include in a summary/

All non-clinical team members who need an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used.