Workshop Objective

The key objective of this workshop is to enable health and care staff to consistently work towards delivering exceptional customer service, while working under pressure. The workshop will provide delegates with an opportunity to enhance their customer service skills in line with patient and resident needs and organisation requirements.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

Learning Outcomes

The learning outcome of this workshops are;

  • A Patient-Focused Service
  • Definition of Exceptional Customer Service
  • Perceptions & Expectations
  • A Positive Approach  - the Importance of Self Talk
  • Overcoming Negativity
  • Saying No in a Positive Way
  • Explaining Policies in Positive Terms
  • Words & Phrases to Avoid
  • Communicating with Patients or Residents
  • Dealing with Challenging Behaviour
  • Action Planning