Workshop Objective

This workshop provides operational front line staff in Primary Care with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.

It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

Full Day Learning Outcomes

The learning outcome of this workshops are:

  • Why do patients become aggressive?
    • Triggers to aggressive behaviour
    • Understanding the mind-set of an aggressive person
    • The legislative framework
  • How to Assess the risk
    • Stage of escalation
    • How we may inadvertently compromise our own safety
    • Warning signs & symptoms
    • Dynamic personal risk assessment
  • How to respond to conflict
    • Our natural response to conflict
    • ‘Red rag’ words and phrases
    • Signalling non-aggression through body language
    • Acknowledging and responding to strong emotion
  • How to Manage Confrontation
    • Managing unpredictability (drugs, alcohol, mental illness, etc.)
    • Saying no effectively
    • Managing verbal and non-verbal communication
    • Handling abusive behaviour
    • Exiting a situation
    • Reporting incidents and near misses

Half Day Learning Outcomes

The learning outcome of this workshops are:

  • Why do patients become aggressive?
    • Triggers to aggressive behaviour
    • Understanding the mind-set of an aggressive person
    • The legislative framework
  • How to Assess the risk
    • Stage of escalation
    • How we may inadvertently compromise our own safety
    • Warning signs & symptoms
  • Dynamic personal risk assessment
  • How to respond to conflict
    • Our natural response to conflict
    • ‘Red rag’ words and phrases
    • Signalling non-aggression through body language
    • Acknowledging and responding to strong emotion