Workshop Objective

By the end of this half day interactive workshop, delegates will understand the importance of the Patient Experience Survey and the access and choice targets that should be reached. They will have examined the expectations of the patients and looked at creative ways to manage these effectively using a range of communication tools.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

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Learning Outcomes

The learning outcome of this workshops are;

  • Access and choice standards – what do we aim to deliver
  • Feedback from patients
  • The patient expectation – where does it come from?
  • Where can improvements be made?
  • Communicating with patients
  • Creating understanding with a diverse population
  • Communicating using the telephone
  • Access and appointments
    • Creative approaches
    • Understanding patient need
    • Using your system effectively
  • Improving your system and protocols
  • Planning improvements in your organisation