Workshop Objective

Whether you are a new Practice Manager or the next step on your Career path is to be a Practice Manager – it is important that you become operationally effective as soon as possible.

Even if you are an existing Practice Manager you may find the opportunity to review your current skills and  knowledge and plug any gaps invaluable .

All this whilst at the same time networking with other Practice Managers.

This workshop will;

  • fastrack delegates’ orientation into the role of Practice Manager,
  • enable existing Practice Managers to benchmark themselves against suggested best Practice and
  • give prospective Practice Managers the opportunity to identify skills and/or experience gaps that they then may need to address

There are also be opportunities for peer-to- peer learning , self-reflection and the development of a personal action plan.

Attending will contribute two credits to delegates Continuous Professional Development (CPD)

Workshop Price

This workshop can be delivered virtually for practice managers/practice management teams. The price for this service is £2,190 + VAT (maximum 8 people)

For individuals wishing to join a virtual group session, the price is £349 + VAT for FPM Members and £449 + VAT for non-members.

For a face-to-face workshop please contact us for a price.

Enquire Now

Workshop Agenda

Module 1: Workforce Management

The learning outcome of this workshops are;

  • Policies and procedures
  • COVID policies
  • Recruitment
  • References/DBS
  • Confidentiality
  • Uniforms/badges
  • Appraisals/Training Needs Analysis
  • Training - mandatory courses
  • Communication electronic and verbal
  • Meetings
  • FPM offer support
  • MBWA
  • Succession planning and workforce planning
  • Skill mix

Module 2: Business planning and processes

The learning outcome of this workshops are;

  • Partnership ethic and involvement of all stakeholders
  • Mission statement
  • Strategic planning
  • Business/action planning
  • Decision making processes
  • Change management and evaluation
  • Ownership of changes agreed
  • Evaluation processes
  • Communication systems

Module 3: Partnership

The learning outcome of this workshops are;

  • Types of contract / Annual GP Contract Reforms
  • Performer’s List
  • Partnership agreement
  • Buildings agreement
  • Re-validation for GPs
  • Insurances
  • CQC (Care Quality Commission) registration

Module 4: Finance

The learning outcome of this workshops are;

  • Maximising income
    • SFE (Statement of Financial Entitlements)
    • NHS Long Term Plan
    • Enhanced service
    • QOF & COVID
    • Claims for utilities
    • Non NHS income
    • Open Exeter
    • CQRS
    • Benchmarking
  • Controlling expenditure
    • Best value purchasing
    • Contract reviews
    • Best use of payment and income terms
    • Efficient stock control
    • Invoice logging
  • General accounting
    • Income/expenditure budget
    • Petty cash control
    • Bank reconciliation
    • AISMA accountants
    • Partnership income/drawings, tax and savings
    • Allocation of partnership shares
    • Financial year ends
    • Bank charges
  • Payroll
    • Cost efficient method of managing payroll
    • RTI – Real Time Information
    • NHS pensions and alternative pensions schemes
    • Apprentices
    • National minimum wage/Living wage
    • Agenda for Change

Module 5: Health and Safety

The learning outcome of this workshops are;

  • Building maintenance and equipment
  • Contractors on site
  • Recycling of all waste and medication
  • DEC – Display Energy Certificate
  • Calibration of medical equipment
  • PAT testing
  • Risk assessments
  • COSHH
  • RIDDOR
  • Testing for Legionella
  • Infection control
  • Hand washing
  • Cleaning schedule
  • Trained first aiders
  • Disaster recovery plan/business continuity plan
  • Fire extinguisher training
  • Fire safety policy
  • Accident Book

Module 6: Unlocking the potential of IT in your practice

The learning outcome of this workshops are;

  • Using IT effectively
  • Clinical software
  • IT functions to measure performance, data quality and quality audits
  • Use of templates
  • Read/SNOMED coding/policy
  • Telephony
  • Labour saving devices

Module 7:"Involving" patients and service delivery

The learning outcome of this workshops are;

  • PPGs (patient participation groups)
  • Complaints procedure
  • The Family and Friends Test
  • Patient surveys and reviews

Module 8: The future of primary care and ongoing support for the
management of the practice

The learning outcome of this workshops are;

  • CCGs - Clinical Commissioning Groups
  • Mergers and federating
  • PCNs- Primary Care Networks
  • IFF - Investment and Impact Fund
  • ICS - Integrated Care Services
  • Partnerships and Limited Companies
  • Partners and Directors

Practice and Practice Manager support

The learning outcome of this workshops are;

  • LMCs – Local Medical Committee’s
  • FPM Forum and Bulletins
  • Facebook PM group
  • Professional people to meet,
  • FPM HR support
  • Local peer support