Workshop Objective
The purpose of the session is to remind delegates of their practice's obligations under the NHS complaints regulations of 2009, as well as the NHS constitution.
It will also give delegates a practical appreciation of how to meet the “my expectations" principle, which is the basis of the Care Quality Commission’s (CQC) key lines of enquiry during Practice inspections.
There will be opportunities for reflection and peer-to-peer learning too.
Workshop Price
We can deliver our workshops virtually or face-to-face and provide supporting course materials.