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Annual Finance and Contract Update
Assertiveness and Interpersonal Skills
Basic Life Support
Care Navigation
Chaperone Training
Clinical Coding for Primary Care Staff
Clinical Coding for Primary Care Staff Wales
Clinical Notes Summarising in Primary Care
Coaching and Mentoring for Success
Conflict Resolution
Continuous Improvement Methodologies
Correspondence Management
CQC Readiness Appraisal
Emotional Intelligence and Personal Resilience
Employment and Contractual Responsibilities
Exceptional Customer Service
Fine Tune Your Appraisal Skills
First Aid
Handling Difficult Conversations
Health and Safety for Health Care Managers
Health and Safety for Health Care Staff
How to Deal with Violent and Aggressive Patients
How to Develop Your Problem Solving Skills
ILM2 Award in Effective Team Member Skills
ILM3 Award in Leadership & Managing People with Confidence
ILM5 Award in Leadership & Management in Primary Care
ILM5 Certificate in Primary Healthcare Management
Improving Communications with Staff and Patients
Improving the Patient Experience
Information Governance and Confidentiality in Primary Care
Introduction to PCN Finances
Introduction to Practice Finance and Contracts
Introduction to Practice Management
Introduction to Practice Management for GPs
Introduction to Practice Management Wales
Leading People in Health Care
Managing Change in Health Care
Maximise Income, Minimising Costs
Medical Terminology for Non-Clinical Staff
Meeting the CQC Standards
Motivational Interviewing
Partnership Working
Patient Pathfinder Programme
Personal Resilience
Phlebotomy Skills and Competency
Preparing for a CQC Inspection
Promoting Quality and Handling Complaints
Recruiting the Right Person
Road Map for Managing Complaints
Safeguarding Level 1
Self Care and Wellbeing
Social Prescriber, Link Worker Activation
Successful Business Manager in Health Care
Succession Planning
Tackling Access
Talent Management
The Receptionist in Primary Care
Time Management for Health Care Managers
Total Team Working
Updating your HR Skills
Whistleblowing and the Freedom to Speak Up Guardian
Workplace Professionalism
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