How Thornfields Can Help YOUR Practice In the Era of Neighbourhood Health

We have built our new course bundles around the pillars of Neighbourhood Health, and especially around the “left shifts” from the recent 10-Year Health Plan. These aim to deliver the ‘left shifts’ to bring care closer to home through three key shifts: hospital to community, analogue to digital, and sickness to prevention. This suite of workshops also draws on the NHS People Plan: Compassionate and Inclusive Leaders, as well as the CQC’s assessment criteria, and the NHS Patient Safety strategy: Digital as a safety enabler.      

Our Compassionate, Digital & Safe Practice: Suite of workshops is made up of 4 distinct bundles:

Bundle 1: Patient Communication, Conflict Management & Inclusive Practice - 

Bundle 2: Clinical Admin & Governance Competency

Bundle 3: Health Inequalities, Cultural Competence & Social Awareness

Bundle 4: Leadership & Management

All workshops can be delivered flexibly, either in person or remotely, to whole practices, teams, or PCN cohorts, and tailored to current operational and regulatory pressures.

Outcomes

The learning outcomes are all aligned with Neighbourhood Health policies and aims, including:

  • Reduced patient complaints and escalations
  • Improved confidence of reception and admin staff
  • Clearer governance and documentation standards
  • Greater leadership confidence for first time managers

The workshops in each bundle are listed below.

Bundle 1 - Patient Communication, Conflict Management & Inclusive Practice

Focuses on: Reducing complaints, improving access conversations, and supporting front line staff to handle pressure confidently

This bundle includes the following workshops (click the links below for more details):

doctor-patient communication

Bundle 2 - Clinical Admin & Governance Competency

Focuses on: Strengthening safety, compliance and consistency across your admin and non-clinical roles.

This bundle contains the following workshops (click the links below for more details)

•    Clinical Coding: Best Practice for General Practice Admin Staff
•    Sepsis 6 Awareness for Non-Clinical Staff
•    CQC Readiness & Understanding the Assessment Framework
•    Safe Documentation & AI Risk Management in Primary Care

clinical governance doctor discussion

Bundle 3: Health Inequalities, Cultural Competence & Social Awareness

Focuses on: Supporting equitable access, inclusive care, and PCN population health priorities

This bundle contains the following workshops (click the links below for more details)

diversity and inclusion hands

Bundle 4 - Leadership & Management

Focuses on: Practical leadership skills for managers and team leaders under pressure

This bundle includes the following workshops (click the links below for more details):

leadership and management pic