Workshop Objective

The aim of this workshop is to provide delegates with the skills to deal with difficult people and difficult conversations in the workplace. These may be patients, residents, colleagues or other people they meet in work situations.

By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations

Workshop Price

The standard rate for a half day workshop is £725 + VAT (ROI €725).  This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

Please contact us for a price for face-to-face delivery.

Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.

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Learning Outcomes

The learning outcome of this workshops are;

  • What is a difficult conversation, why might we have them
  • Reflections on a difficult conversation that has gone well (why did it go well)
  • Skills for a difficult conversation and listening exercise
  • SMART objectives and performance objectives/clarifying expectations
  • Models of feedback (giving and receiving)
  • Transactional Analysis/Modes of conflict
  • Rehearsal of a difficult conversation using the skills and tools covered