Workshop Objective

Access and responding to the increasing needs and demands of patients is one of the greatest challenges facing practices.

This interactive workshop will provide managers with tips and tools to help them develop access and responsiveness and improve the experience of patients. Delegates will focus on understanding capacity and demand, assessing patient experience and changing systems to improve access.

Workshop Price

The standard rate for a full day workshop is £1,095 + VAT (ROI €1,095). This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

The standard rate for a half day workshop is £725 + VAT (ROI €725). This is for up to 15 delegates and is delivered virtually and includes all electronic materials and trainer costs.

Please contact us for a price for face-to-face delivery.

Disclaimer: Certain UK postcodes may attract extra charges to cover additional travel costs.

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Full Day Learning Outcomes

The learning outcomes of this workshops are:

  • The current patient experience – acting on feedback
  • Understanding need, demand and capacity
    • Management and assessment tools
  • Ways of meeting demand
  • Improving the practice skill mix
  • Staff competence framework
  • Putting in place practice standards
  • Improving access
    • Appointments
    • Signposting alternatives
    • Using your telephone system effectively
  • Communicating with patients
  • Planning changes
    • Time and consistency
    • Implementation plans
  • Practice action planning checklist

Half Day Learning Outcomes

The learning outcomes of this workshops are:

  • The current patient experience – acting on feedback
  • Understanding need, demand and capacity
  • Improving access
    • Appointments
    • Signposting alternatives
    • Using your telephone system effectively
  • Action plan